FAQ - Kiztopia Malaysia

Frequently Asked Questions

Find answers to common questions about our experiences.

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1. Is booking/reservation of a timeslot required?

No booking is allowed as long as it is in the park’s operating hours and capacity allows.

2. From what age onwards would a child require a paid admission ticket?

Kids height under 70 cm can enter the park for free. Kids height over 70 cm will start to have charge applies.

3. Are there lockers available for use? If yes, are there any charges for usage?

Complimentary lockers are available for use in our premises. You may approach our friendly staff for any further assistance.

4. Can food and drinks be consumed within the premises?

Outside food and drinks are not allowed to be consumed within the premises. Exceptions would be given for baby formula and milk.

5. Are strollers/prams allowed to be brought in or is there a space to place them?

Strollers and prams can be brought in. However, they have to be parked at designated spaces in the premises.

6. What should we prepare for our visit to Kiztopia?

Anti-slip socks are required for admission into the parks. Long-sleeved t-shirt and long pants are also recommended for your visit to Kiztopia.

School Visit

1. What are the available sessions for school visits?

Kiztopia offers various packages with different time slots each. For more details, please click here.

2. How do I make a reservation?

Kindly complete the School Visit Inquiry Form here or send an email to events@kiztopia.com.my.

3. When should I confirm the booking with you?

It is advised to endorse the order confirmation and pay a 50% deposit at least 14 days in advance to secure the booking.

4. Is my booking confirmed after I complete the inquiry form?

Booking will only be confirmed after a deposit has been made, thereafter a booking confirmation will be sent to you.

5. How do I make the payment for the booking, and is it refundable?

The payment booking must be made online. Deposit is non-refundable once the booking is confirmed.

6. When do I have to make the balance remaining amount?

You are required to pay the remaining balance at least 3 working days before the visit.

7. Am I allowed to bring my own food?

Outside food is not allowed. You may opt for in-house meal option when placing your booking.

8. Will there be a room for us to place our belongings/water bottles?

You can place your belongings at the shoe racks / lockers that are available. Water bottles can be placed at the designated areas provided.

9. Can we use the room for dine in?

You may dine in the room should you order our in-house meal options in your package. No outside food is allowed.

Birthday Party

1. What are the available party timeslots?

Kiztopia offers various packages with different timeslots each. For more details, please click here (link to download birthday brochure).

2. How do I make a reservation?

You can make a reservation through our website or contact us through our line official and email events@kiztopia.com.my.

3. When should I confirm the booking with you?

You are advised to make the booking as soon as possible to secure your birthday party celebration dates.

4. Is my booking confirmed after I completed the form online?

Your party booking will only be confirmed after a deposit have been made and a booking confirmation has been sent to you.

5. How do I make the payment for the booking, and is it refundable?

The payment for the booking must be made online. The birthday party deposit is non-refundable once booking is confirmed.

6. When do I have to pay the remaining amount of the party package?

You may pay the remaining amount on the day of the party.

7. Is the birthday child included in the number of participants?

Yes, the birthday child is included in the total number of participants for the party.

8. What if I have more kids and adults that the birthday package?

Each party room is only allowed to cater to a specific capacity. For any special requests, please enquire more with our events team at least 3 days before the event

9. Is birthday cake included in the package?

Birthday cake is not included in the package. You may bring in your own birthday cake. Please take note that Kiztopia will not be held liable for any illness caused by or related to outside food consumed in Kiztopia.

10. Am I allowed to cater food from outside?

Catered food is not allowed. Should you have any special request (e.g.: Vegetarian required, Halal required, etc.), kindly speak to our events team for further assistance.

11. Does the party package include food for kids and children?

The party package includes food for children only. There is food catering options for adults with additional charges. Kindly refer to the booking form for the adult’s food menu.

12. Can we use the party room after our 1hr of usage is up?

We have a specific allocated timeslot for our party room, therefore any extension of usage of party room will incur additional charges.

13. What games will be conducted during the party?

Games are specially curated based on the party theme selected and age of the participants.

14. What's included in the goodie bag?

The content of the goodie bag is subject to changes. Please email us at events@kiztopia.co.id for more information.